Frequently Asked Questions

We have answers to your questions.

We are always happy to help answer any questions you may have!

Below are some of our most frequently asked questions. If your question is not answered below, please contact us and we’ll assist you.

What if my pet requires continuous monitoring?
In rare occurrences, some pets require full continuous monitoring in an Intensive Care Unit. In that case, Veteris will ensure that your pet is stable enough to be transported to the nearest hospital.

In human medicine, stabilization before stressful transportation is known to increase the rate of survival tremendously. It is therefore essential, and our Veteris practitioner will help your pet with pain management, sedation, shock therapy before informing you about the prognosis.

Veteris is engaged in a professional agreement with most of London’s 24-7 hospitals in order to maximize the continuous care of your pet. Following Veteris’ strong need for transparency to increase pet care management, everything done or observed during the home consultation will be immediately forwarded to the ICU that will receive your pet.

Does Veteris provide tele-consultations?
Veteris does not provide any teleconsultation for the moment. We are currently studying the relevance of teleconsultation in the particular context of emergency care.
Are you operating all day long? Everywhere in London?
Veteris is operating 24-7 in greater London. Please do refer to the maps in order to see if your postcode is being serviced. If you have any doubts, or you are not far from our operating border, please call us to see if an arrangement can be made.

We are effectively operating 24-7 but we are an emergency only mobile practise. Therefore we tend to work when your regular vet is closed. If you do call us while your vet is still open, upon agreement with your regular veterinarian and if your situation requires it, we might be able to accommodate you.

Phone triage remains available all day long.

What if my pet needs surgery/sedation?
If on arrival and after giving his/her diagnosis the Veteris practitioner considers that surgery or a procedure under general anaesthesia is needed, he will inform you about it.

An explanation of the procedure will be outlined for you, and of course, you will be able to ask any questions arising, to our vet.

If you choose to accept the procedure, then an authorisation form for the sedation/surgery will be given to you and will have to be signed. On the form, the procedure will be explained and you will have a detailed record that you can show to your regular vet.